Got questions? We’ve got you.
Your Questions, Answered
Product & Ingredients
After cleansing, gently swipe one pad across your face — avoiding the eye area. No rinsing needed. Follow with your favourite serum or moisturiser. Use daily, AM or PM.
Absolutely. Our Glow Pads are dermatologically tested and gentle enough for daily use, even on sensitive skin
They’re made to tackle dark spots, fine lines, dullness, dryness, and uneven skin tone — all in one simple step
Each pad is pre-soaked in a blend of high-performance Korean ingredients like:
- Niacinamide & Alpha-Arbutin to fade dark spots
- Snail Mucin & Madecassoside to hydrate and repair
- Licorice Root & Vitamin C to fight pigmentation and boost glow
- Peptide Complex & Centella Asiatica to smooth fine lines and firm skin
Yes. The formula is hypoallergenic, fragrance-free, and free from parabens, sulfates, and phthalates — perfect for delicate skin types.
All skin types — whether oily, dry, sensitive, or combination. The formula adapts to your skin’s unique needs.
Results & Performance
Many users notice softer, more radiant skin after just a few uses. With consistent daily use, visible improvements in tone, texture, and fine lines appear within 2–4 weeks.
Yes. The anti-aging actives are clinically shown to reduce the look of fine lines and improve skin firmness over time.
Definitely. Niacinamide, licorice root, and alpha-arbutin help fade discoloration and even out skin tone.
Orders & Shipping
We currently ship to the UK only.
If you're located outside the UK and would love to try Luneo, feel free to reach out to us here — we’d love to hear from you
Your order will arrive in approximately 4–7 business days. We always offer free shipping — no hidden costs.
Yes! You’ll receive a tracking link via email as soon as your order ships.
No. You’ll never be charged hidden fees — what you see is what you pay.
Payments & Checkout
You can pay using:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- PayPal
Yes. All payments are encrypted and processed securely. You can check out with confidence using major credit cards or PayPal
Refunds & Returns
We’ve got you covered. If your item is damaged, incorrect, or lost in transit — we’ll issue a refund or send a replacement, no returns required. Just send us a photo or video as proof
Yes. You can return your item within 14 days of delivery. Please note: customers are responsible for return shipping and any customs clearance charges.
Simply reach out to our customer service via email or our contact page. We’ll take care of the rest.